Our Policy our policy

---

A  DEPOSIT OF 50 % OF SERVICE COST IS REQUIRED TO CONFIRM  YOUR   APPOINTMENT WHICH  GOES TOWARDS YOUR SERVICE.  

BALANCE DUE  AT APPOINTMENT 

 COVID-19 Spa Office Policies:  Cancellation 

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request for you to please contact us as soon as possible to reschedule. To further support you, there will be No Penalties for cancellations at this time. 

ARRIVAL 

Please arrive 10 minutes before your appointment to register. If you arrive late, your appointment will be shortened out of consideration for the next customer. 

 CANCELLATIONS 

If you need to change or cancel an appointment, 24 hours advance  notice is REQUIRED to reschedule or cancel a booked appointment to avoid the fee. Please note that we request  deposit to be paid  to secure bookings 

 ​​NO SHOWS must make a new deposit.  

YOU FORFEIT  YOUR DEPOSIT FOR NO SHOW / SAME DAY CANCELLATION FEE.  

Our staff reserves time for each of our clients. When appointments are late / canceled/ no showed/ or running late, we miss the opportunity to fill that appointment with another client. 

 AGE POLICY

 Our treatments are specially tailored for adults; however, we do offer treatments to those aged  13-18 with parental consent.  

For children 17 and under receiving service (required by state law), a parent or guardian MUST remain in the treatment room during services.

• Must be  the age of 13 to receive a Teen facial.

 HEALTH CONDITIONS

 When making your booking, please advise us of any health conditions and any medication you are taking. For certain medical conditions we will require written permission from your doctor to proceed. Please speak to your esthetician for more information.

 PREGNANCY 

Inform your esthetician if you are pregnant to allow us to tailor your experience. Please note our pregnancy and safety policy: no treatments can be given in the first 12 weeks of pregnancy. 

FOR ALL BODY TREATMENT SERVICES

To achieve maximum results ,make sure you are hydrated before and after appointment. 

Results vary for each client as each individual is different. .

​

 SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness,  please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty  or time frame required in this case, for your safety and that of other clients

​

NO REFUNDS.  

Once the treatment has been rendered, we expect that the results will vary from client to client depending on their lifestyle, eating habits, and exercise to maintain the efficacy of the treatment.

      * ALL TRANSACTION ARE FINAL*

All services are non-transferable to other services or other people. 

Deposits can not be transferred to other services once initial booking is made.

​

No children or extra company will be allowed during your treatment. Due to the privacy required for the service, we work to respect everyone’s time and space.

 Cell Phone Usage:
To honor our quiet spa atmosphere, please refrain from the use of cell phones and turn the ringer to silent or vibrate prior to entering the spa.  

There are no refunds on gift certificates 

 Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.  

 Gratuity:
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. 

 Personal Belongings:
Please leave all jewelry and valuable items at home. Sexytique Organics is not responsible for lost or misplaced items.